kakek123 Privacy Policy
This page describes what we collect when you use kakek123 and how we keep that data protected. We at kakek123 take your privacy seriously—every piece of information you share with us, from your account credentials to your betting history and payment details, is handled according to a clear set of principles. We do not sell your data to third parties, we do not share it beyond what is necessary to run our platform, and we give you control over what you store with us.
Our service is available only where local law permits. If you access kakek123 from a jurisdiction where our service is restricted, we reserve the right to suspend or terminate your account. We operate transparently about where your data lives, who may process it, and what rights you have to request, correct, or delete it.
What we collect and how we use it
We collect your email address, phone number, and legal name when you register for a kakek123 account. We use your email to send you account notifications, withdrawal confirmations, and security alerts. Your phone number is stored securely and used only if we need to verify your identity or contact you about account activity. Your legal name is required for our Know Your Customer (KYC) verification process—we compare it against your identity document to prevent fraud and money laundering.
When you deposit funds into kakek123, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We do not store your full card or bank account number; our payment processors retain that sensitive data on their secure servers. We keep records of your deposits and withdrawals for accounting and regulatory purposes, and to help you troubleshoot any transaction issues.
We collect your betting and gaming activity on kakek123—which markets you view, which games you play, your stakes, and your results. We use this data to personalise your experience, detect unusual patterns that might indicate account compromise, and comply with anti-money-laundering requirements. We do not use your betting history to profile you for marketing outside the kakek123 platform.
Two-factor authentication and account security
We encourage all kakek123 users to enable two-factor authentication (2FA) on their account. When 2FA is active, we store a cryptographic secret that generates one-time codes—this secret is stored on your device, and we never see the code itself. If you lose access to your authentication app, we can help you regain access through an identity verification flow. Your password is hashed before storage, meaning we do not keep a readable copy of it—only a mathematical fingerprint that lets us verify you entered the correct password.
Cookies and tracking
We use cookies to keep you logged into kakek123 across browser sessions and to remember your language preference. Our cookies do not track you across other websites. We do not use third-party analytics cookies (such as Google Analytics) on kakek123. If you clear your browser cookies, you will be logged out and will need to sign in again on your next visit.
Third parties and data processors
Our payment processors (the companies that handle DANA, e-wallet, mobile banking, and other payment rails) receive your transaction data. They are bound by their own privacy policies and may store your data on servers outside Indonesia. We do not control their practices; you should review their policies before using their services. Our customer support team uses a ticketing system to log your inquiries—this system may be hosted outside your jurisdiction. Our live-dealer studios partner with third-party game studios that operate blackjack, roulette, and baccarat tables; those studios may collect viewing data and game outcomes, subject to their own privacy terms.
We work with identity verification vendors to confirm your legal name, date of birth, and address during KYC. These vendors process your personal data and identity documents; we do not retain copies of your documents after verification is complete, but the verification vendor may retain hashed records for fraud prevention. We also work with financial-crime screening services to check your name against regulatory watchlists; this check happens once during account setup and again before your first withdrawal.
Data retention and deletion
We retain your account data as long as your kakek123 account exists. If you close your account, we keep anonymised records of your transactions for seven years to comply with Indonesian financial regulations. Personal identifiers (your name, phone number, email) are deleted within 90 days of account closure, except where we are required by law to keep them longer. You may request early deletion of certain non-transactional data; we will honour such requests unless legal obligations prevent it.
Contact and complaints
If you have questions about how we handle your data on kakek123, or if you believe we have mishandled your personal information, you may contact our support team via the kakek123 platform. We aim to respond to data access requests within 30 days. If you are not satisfied with our response, you may file a complaint with the data protection authority in your jurisdiction.
We at kakek123 reserve the right to update this privacy policy at any time. Material changes will be announced on the platform; your continued use of kakek123 after such an announcement constitutes acceptance of the updated policy.